Shipping policy

Shipping policy

Shipping options, charges and any delivery estimates are shown at checkout based on the delivery address and the contents of the order.

Order processing
Orders are prepared after confirmation. Processing may be delayed if order, payment or address information needs clarification.

Delivery address
Customers are responsible for providing a complete and accurate delivery address. Contact us through the Contact page as soon as possible if an address needs correction. Changes may not be possible after dispatch.

Tracking and delivery
Tracking information is provided when it is available for the selected service. Delivery estimates are not guarantees and may be affected by carrier operations, weather, public holidays, address issues or other circumstances outside our control.

Delivery problems
If an order arrives damaged, is missing an item, or has not arrived within the carrier’s stated timeframe, contact us through the Contact page with the order details so the issue can be reviewed.